wants to give you the best possible service. However, if at any point you become unhappy or concerned about the service provided then
please inform Alexander May immediately, so that the problem can be resolved. If you would like to make a formal complaint, please say so, explicitly, in writing.
Making a complaint will not affect how BladeLaw
handles your case. If BladeLaw
is unable to resolve your complaint, there are two other bodies that may be able to help.
The Solicitors Regulation Authority (SRA) can help you if you are concerned about this firm's behaviour.
The SRA addresses issues like dishonesty, a law firm taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can contact the SRA here: https://www.sra.org.uk/consumers/problems/report-solicitor.page
The Legal Ombudsman can also help you if a law firm is unable to resolve your complaint itself. They will look at your complaint independently.
This will not affect how BladeLaw
handles your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with BladeLaw
If you have, then you must take your complaint to the Legal Ombudsman within certain time limits:
- Within six months of receiving a final response to your complaint from the law firm;
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them using the following contact details:
Telephone: 0300 555 0333 (9am to 5pm)
Post: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
very much hopes that none of the above will be necessary, but you can be assured of a professional approach even in such difficult circumstances.