There are lots of good reasons why clients keep away from law firms. Here are a few things people say:
"Lawyers know everything about the law, but they don't understand business."
"Lawyers always have a secretary whose job seems to be to keep me from speaking to them. Also, I buy into the partner that sells the service, but it is a far less well trained paralegal that actually does the work. They talk about supervision, but I don't see it."
"At the end of the month, the one thing I can be sure of is a bill that bears no relation to anything I was expecting."